Etlworks installation options and pricing model

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In this blog post, I will explain the various Etlworks installation options and how our pricing model works.

Our pricing model is a three-tiered, feature-based SaaS subscription.

There are three clearly defined tiers: Startup, Business and Enterprise.

All tiers allow for an unlimited number of users and provide you access to all available connectors. Tier differences can be found in the following:

  • The total number of records which can be processed each day.
  • The total number of schedules.
  • How often the scheduled flow can run.
  • The type of instance: shared or dedicated.
  • The ability to set up a custom domain with its own SSL certificate
  • White labeling
  • The ability to create and use tenants.

Take a look at our pricing grid for more information.

Please note: Dedicated instance, custom domains, white labeling and the ability to use tenants are only available with the Enterprise plan.

FAQ


Q. What are tenants?

A. Essentially, tenants are sub-accounts under the main account.

Each tenant has a separate list of users, flows, connections, formats, and listeners, and are completely isolated from each other. They can be used to separate customers and environments – for example, DEV, QA, PRODUCTION, etc. Flows and connections can be copied from one tenant to another.

Q. What happens if we exceed the maximum allowed number of processed records?

A. You will receive a notification that the limit has been exceeded and we will recommend that you switch to a higher tier.

It’s OK if you exceed the limit set for your plan once or twice a week, but systematically exceeding it violates the terms of service.

Q. How does the free trial work?

A. You get full functionality for 14 days, at which point you can turn your trial into a monthly or annual subscription.

Q. What happens when the 14-days free evaluation period ends? Do I need to ask to extend it?

A. The countdown will be reset and you will be able to continue evaluating Etlworks.  We only manually disable accounts when users violate terms of service or stop using the application.

Q. How does your on-premise offering work?

A. Unlike cloud subscriptions, the customer owns and operates the on-premise instance running Etlworks. In addition to the subscription fee, we charge a one-time installation and configuration fee.

Typically we don’t have access to the on-premise instances at all, but we do provide a fully automated, one-click installation and upgrade script for all major operating systems.

The on-premise instance must be able to connect to the Etlworks License server at least once a day.

Q. Can I have more than one dedicated instance?

A. Yes you can. Each instance requires a separate license. There is a 50% discount for each additional instance you purchase.

Q. Can I download and install Etlworks from the AWS or Azure marketplace?

A. Not at the moment. We will be in both marketplaces by the end of 2018.

Q. What does “the price starts from” mean for Enterprise plans?

A. We factor the cost of running the dedicated instance of Etlworks when calculating the price. For example:

  • 8 Gb RAM, 2 CPU cores, 100 SSD – $750 / month.
  • 16 Gb RAM, 4 CPU cores, 100 SSD – $950 / month.
  • 32 Gb RAM, 8 CPU cores, 100 SSD – $1500 / month.

Q. How am I billed?

A. You subscribe and will be billed through our customer portal powered by Paywhirl.

Q. What will my total cost be?

A. Your total cost will be the subscription cost listed on our website. No surprises.

Please note: Enterprise plans will be billed based on the size of the instance.

Q. What regions are available for shared and dedicated instances?

A. We have shared instances in the US EAST (us-east-2) and EU WEST (eu-west-2) regions. Dedicated instances can be installed in any region of your choice.

Q. On your website there is an option to buy a perpetual license. What does this mean?

A. When you buy a perpetual license you own it forever and don’t need to pay for the subscription.

There is an option to subscribe to upgrades after the first year- they are free during the first year.

Author: Maksym Sherbinin

Co-founder of Etlworks.com, living in Pittsburgh, Pennsylvania

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